What is a virtual mailbox?
A virtual mailbox simply receives email and forwards it to a different email address. You cannot send email using a virtual mailbox, and there’s no way to “check your mail” using a virtual mailbox. (You would instead read your email in whatever email account the virtual mailbox is configured to forward to.)
What is a standard mailbox?
A standard mailbox is the type of email account that you are probably already used to dealing with. A standard mailbox can send and receive email, and you can “check your mail” by logging into our webmail portal or using any standard desktop or mobile email application. In addition to email features, a standard mailbox also comes with online calendars and contacts that can be managed through the webmail portal or your mobile device. These calendars and contacts cannot be synced to desktop computer applications like Microsoft Outlook.
What is an Exchange mailbox?
An Exchange mailbox is a mailbox that is hosted on our Microsoft Exchange server. Exchange mailboxes are designed to integrate very tightly with Microsoft Outlook on desktop computers, mobile devices, and through our enhanced web portal. An Exchange mailbox can send and receive email, and you can “check your mail” by logging into our enhanced webmail portal or using any standard desktop or mobile email application. In addition to email features, an Exchange mailbox also comes with online calendar, contacts, and task manager features that integrate tightly with Microsoft Outlook. With an Exchange mailbox you can manage your calendars, contacts, and tasks using our enhanced webmail portal, your mobile device, or Microsoft Outlook on your desktop computer.
Can my old email be moved to my new RelaNet mailbox?
If you are already using an email account for your business, we can migrate all your existing email to RelaNet so that you don’t lose your email history. Just be aware that if we migrate your email, we will have to migrate all your email. Partial migrations are not possible, which is something to consider if you have personal and business email intermingled in a single account.
How many emails can I store in my mailbox?
Our standard mailboxes and Exchange mailboxes come with 25 GB of storage per mailbox. That’s enough space to store over one million text-based emails or around 130,000 emails with typically sized PDF attachments, although the exact number of emails that can be stored will of course depend on the size of each email.
Will my RelaNet mailbox work with my iPhone/Android/Blackberry?
Yes. All standard mailboxes and Exchange mailboxes are compatible with email applications that support the IMAP protocol, including the email applications that come with iPhone, iPad, Android, and Blackberry devices. You can also connect the calendars and contacts on your iPhone, iPad, Android, or Blackberry device to your standard mailbox or Exchange mailbox for easy access to these services when you are on the go.
Can I purchase additional mailboxes?
Additional standard mailboxes and Exchange mailboxes are available for a small additional charge if you are subscribed to a RelaNet Pro or RelaNet Business plan. Standard mailboxes cost $5 per mailbox per month, and Exchange mailboxes cost $10 per mailbox per month. Please contact us for more details.